- Call connected 2.8s
- Greeting 6.1s
- Pressed 2 7.0s
- Support menu 13.4s
- Queue message 18.7s
Automated IVR testing
Test your IVR with a real call — before your customers find the broken option.
Sonaris dials your number, navigates the menus, and returns PASS or FAIL with the recording, transcript, timings and the exact step that broke.
Why IVRs break quietly
The line answers. Option 2 goes nowhere.
A carrier change, a prompt re-recorded, a routing rule edited on Friday — the number still rings, so monitoring stays green while callers hit a dead end.
Manual testing catches it, when someone remembers. Sonaris walks the same path your customers do, on a schedule, and keeps the evidence.
- Call connected 2.9s
- Greeting 6.3s
- Pressed 2 7.1s
- Support menu — not heard 22.1s
How the test works
A real call, not a server ping.
-
We dial like a customer
Over the phone network, from a real number. No installation, no agent, no change to your phone system.
-
We listen, then respond
Sonaris waits for the prompt to finish, presses the keys you defined — including account numbers — and listens again.
-
You get evidence
PASS or FAIL per step, with what was actually heard, how long it took, and the recording to prove it.
- Declared authorization for every number
- Recordings private to your account
- United States · Canada · Brazil
Uptime monitor vs. IVR test
A ringing number is not a working journey.
| Check | Uptime monitor | Sonaris |
|---|---|---|
| The number answers | Yes | Yes |
| The greeting actually plays | No | Yes |
| The correct prompt is heard | No | Yes |
| Menu options route where they should | No | Yes |
| Account or ID entry is accepted | No | Yes |
| Timing of every step | No | Yes |
| Recording and transcript as evidence | No | Yes |
From test to monitor
Turn one test into continuous monitoring.
Run the same journey on a schedule and get an alert with the evidence your team needs to investigate immediately.
Different paths are different journeys — sales, support, account lookup — and Sonaris rotates through them so the whole tree stays covered without multiplying calls.
-
Basic
US$49 /month
- 1 monitored number
- Checks as often as every 30 minutes
- 1,900 checks per month
- Connectivity, answer, audio and silence detection
-
Pro
US$129 /month
- Up to 5 monitored numbers
- Checks as often as every 15 minutes
- 3,500 checks per month, shared across your numbers
- Fewer numbers, more often — you decide how to spend them
FAQ
Questions before your first test.
Do I need to install anything?
No. Sonaris calls your number from the outside, exactly like a customer. Nothing is installed and your phone system is not touched.
Can I test menus that ask for an account number?
Yes. A journey step can send a full digit sequence. Use a test account registered in your own IVR — never a real customer’s identifier.
How is this different from Cyara or Hammer?
Same category, different buyer. Sonaris is self-service: public pricing, no demo, no implementation project. You run the first test in under two minutes.
Which countries are covered?
United States and Canada for local and toll-free numbers, and Brazil for landlines. Coverage per number type is published on the coverage page and is always what applies.
Is the call recorded?
Yes, and the recording stays private to your account — it is the evidence behind the verdict. You must confirm you are authorized to test the number.
Your customers call. Sonaris checks first.
Run one free IVR test now. Monitor continuously from US$49/month.
No credit card. First result in under 2 minutes.